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05/16/2025

Personalized Service Matters—Now More Than Ever

Recently, we had to switch payroll service providers—not by choice.

Our previous provider, a small company known for its high-touch, personalized service, sold its business to a well-known payroll company.

We had been a client since 2019 and valued the relationship. Even though our account representatives changed, we always had a dedicated contact. We had someone who knew us, understood our needs, and was just a quick phone call (or email) away.

Now? We have a list of toll-free numbers leading to offshore call centers. Each call means navigating an impersonal menu, re-explaining everything, and struggling through language barriers that make even simple conversations awkward.

The personalized service we relied on? Gone.

Sound familiar? By now we’ve all had experiences like this.

Why This Matters to You

We strive to be that small, high-touch provider for you—the one who answers your calls, responds to your emails, and genuinely knows you and your organization.

From time to time, a client gets enticed by the flashy marketing of our larger competitors. They make the switch, only to experience the same frustrations we just went through.

In fact, one former client is returning to us this quarter—(welcome back!). Another wants to, but after investing time and money in their new provider, the timing isn’t quite right.

Here’s Our Promise to You

We do what we do because we love helping to streamline your work. By making things less tedious, you can focus on serving your members and growing your association.

By keeping our client base small—hundreds, not thousands—we are able to provide the personalized service you want and deserve.

Almost all of our clients come to us through trusted referrals. If you know someone who values genuine, personalized support, please send them our way!

Thank you for your business.

Tom

Thomas C. Snide, President

02/21/2025

ACH Payments Accepted

Did you know that you can pay your monthly TCS Statement of Services via ACH bank transfer?

Save the hassle of printing and mailing a check and instead pay online.

Please contact us for more details!

11/14/2024

Merge Contact Information When Creating Merge Invoices

When creating merge invoices, you can now use fields from Contact records to generate invoice charge line calculations (such as when generating dues invoices). For example, if one component of the dues was based upon the number of branches, you could have the system use the number of branches field to populate the quantity field, and the total extended cost would be automatically calculated for each member.

You can also merge in Contact fields to personalize the charge lines - or list information that you want members to review and verify. This is a good way to list Contact information on the invoice, in order to have members review its accuracy.

To learn more about this new feature, select the 'Create Merge Invoices' option from the Main Menu. Then, on the prompt screen, click the 'Click here to learn more' hyperlink near the top of the page.

10/29/2024

CE Transcripts Update

You can now include event-specific text on the CE Transcripts. This comes in handy when your members generate their own transcripts and you need event-specific text to print. For example, you might need to have something like "This event is approved for up to 12 continuing education credits. Approval #ABC-12345."

To set this up, simply enter the desired text on the first screen of the Event setup process.

Note that the text supports some basic HTML formatting. So you can use bold, underline and italic text.

08/21/2024

Performance-Tuning

While in general the WebSuite2 system is very responsive, we are aware there are times when it can be slow to respond. This has to do with how the database pre-loads in data before selecting and sorting it. (The first request is slow because it is loading in the data. Subsequent requests are fast, because the data is already loaded and available.)

We are working closely with the database experts at Amazon to fine-tune all of the settings and we have a multi-step process to determine to the best configuration. We expect to have this issue resolved by the end of this week. But we appreciate your patience in the meantime.

07/10/2024

Add To Calendar Updated

We replaced the 'Add to Calendar' button with a new component which integrates with a larger number of calendars applications. The prior component required an online service that was not working reliably.

06/14/2024

Welcome to the Amazon Cloud!

We've been busy working on migrating the WebSuite2™ system to Amazon Web Services. Last night (Thursday, June 13th) we successfully cut over to the new platform!

Amazon Cloud® provides many valuable improvements to WebSuite2™. Here are some key features:

• Performance. We can precisely monitor system performance and allocate more resources at any time. In fact, the system will automatically add resources as needed. You should see a boost in the responsiveness of the system as you are searching for records, running reports or your members are navigating your website.
  
  
• Co-location services. If, for any reason, the WebSuite2™ service is unavailable from Amazon in one area of the country, the service would automatically be available from a different area - with no down time. The system is automatically replicating the database in two locations at all times.
  
  
• Backups. The database is also continuously being backed up. A snapshot is taken every minute.
  
  
• Security. We set everything up in what is called a Virtual Private Cloud. Think of it like a private building that has a wall around the outside, highly limiting access.
  
  
• Scaling. Amazon services can rapidly scale up and down. So, if demand for the system increases dramatically, Amazon will spool up additional servers, which allows WebSuite2 to handle more requests. So let's say you send out an E-Bulletin asking all of your members to go to your website. If they all show up at once, the system will be able to handle the increased load.
  
  
• Future services. Amazon has a host of other services that we plan to incorporate into WebSuite2™. Their Simple Email Service (SES) will allow us to leverage Amazon's massive infrastructure to do email broadcasting. They also have a payments service, to handle payment processing online. And more...

We hope you are as excited as we are to have all of these new capabilities!

06/10/2024

Mid-Year Update > We're Moving to the Cloud!

We've been so busy working on setting up new clients and migrating the WebSuite2 system to Amazon Web Services, that we've not posted any updates to the 'What's New' area for a very long time.

This Thursday evening is our target cutover time to make the switch to the Amazon Cloud. Instead of running on our own physical servers, we will leverage Amazon's massive infrastructure to host the WebSuite2 application and your data in a highly secured virtual private network. Our goal is to make this switch as smooth and transparent as possible for you and your members, minimizing any downtime necessary. The goal is zero downtime.

Amazon Cloud provides many valuable improvements to WebSuite2. Here are two key features:

• Co-location services. If, for any reason, the WebSuite2 service was unavailable from Amazon in one area of the country, the service would automatically be available from a different area - with no down time.
• Amazon services can rapidly scale up and down. So, if demand for the system increases dramatically, Amazon will spool up additional servers, which allows WebSuite2 to handle more requests.

More news later...