Personalized Service Matters—Now More Than Ever

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Recently, we had to switch payroll service providers—not by choice.

Our previous provider, a small company known for its high-touch, personalized service, sold its business to a well-known payroll company.

We had been a client since 2019 and valued the relationship. Even though our account representatives changed, we always had a dedicated contact. We had someone who knew us, understood our needs, and was just a quick phone call (or email) away.

Now? We have a list of toll-free numbers leading to offshore call centers. Each call means navigating an impersonal menu, re-explaining everything, and struggling through language barriers that make even simple conversations awkward.

The personalized service we relied on? Gone.

Sound familiar? By now we’ve all had experiences like this.

Why This Matters to You

We strive to be that small, high-touch provider for you—the one who answers your calls, responds to your emails, and genuinely knows you and your organization.

From time to time, a client gets enticed by the flashy marketing of our larger competitors. They make the switch, only to experience the same frustrations we just went through.

In fact, one former client is returning to us this quarter—(welcome back!). Another wants to, but after investing time and money in their new provider, the timing isn’t quite right.

Here’s Our Promise to You

We do what we do because we love helping to streamline your work. By making things less tedious, you can focus on serving your members and growing your association.

By keeping our client base small—hundreds, not thousands—we are able to provide the personalized service you want and deserve.

Almost all of our clients come to us through trusted referrals. If you know someone who values genuine, personalized support, please send them our way!

Thank you for your business.

Tom

Thomas C. Snide, President