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For support, send an email to support@TCSsoftware.com. Send website updates to webupdates@TCSsoftware.com.
Software Updates Updates are made frequently. For brevity, we've omitted the more technical updates below.
06/13/2025
Empower Company-Based Members to Update Their Own Information
Our clients occasionally ask, “What are other organizations doing that we should consider?”
Our latest answer: Company Profiles—a powerful, custom-developed feature that allows company-based memberships to update their company-wide information, anytime.
You determine who has access to make updates. You determine what information may be updated. We build an easy-to-use form that empowers them to do it all in a single place.
It's a game changer!
Please call or text Kaylee or Pat at (614) 451-5010 to learn more.
Click HERE to learn more about how it has impacted one association >
05/21/2025
View Invoice > View G/L Details Faster
We recently discovered that the 'View G/L Details' function, when viewing an invoice, was taking a long time to display. So we researched this issue and resolved it. When selected, you should now see the G/L Details information much faster than before.
05/16/2025
Personalized Service Matters—Now More Than Ever
Recently, we had to switch payroll service providers—not by choice.
Our previous provider, a small company known for its high-touch, personalized service, sold its business to a well-known payroll company.
We had been a client since 2019 and valued the relationship. Even though our account representatives changed, we always had a dedicated contact. We had someone who knew us, understood our needs, and was just a quick phone call (or email) away.
Now? We have a list of toll-free numbers leading to offshore call centers. Each call means navigating an impersonal menu, re-explaining everything, and struggling through language barriers that make even simple conversations awkward.
The personalized service we relied on? Gone.
Sound familiar? By now we’ve all had experiences like this.
Why This Matters to You
We strive to be that small, high-touch provider for you—the one who answers your calls, responds to your emails, and genuinely knows you and your organization.
From time to time, a client gets enticed by the flashy marketing of our larger competitors. They make the switch, only to experience the same frustrations we just went through.
In fact, one former client is returning to us this quarter—(welcome back!). Another wants to, but after investing time and money in their new provider, the timing isn’t quite right.
Here’s Our Promise to You
We do what we do because we love helping to streamline your work. By making things less tedious, you can focus on serving your members and growing your association.
By keeping our client base small—hundreds, not thousands—we are able to provide the personalized service you want and deserve.
Almost all of our clients come to us through trusted referrals. If you know someone who values genuine, personalized support, please send them our way!
Thank you for your business.
Tom
Thomas C. Snide, President
03/20/2025
Expiring and Dropping Content Report Added
A new report has been added that alerts you to content that will soon drop from your website.
The report lists News Articles, Jobs, Links, and Ads that will drop in the next two months based upon their Drop From Headline Date and/or Expiration Date.
Once the Drop From Headline or Expiration dates have passed, these items will disappear from your website.This can lead to empty areas on your website. So this report helps to quickly identify them.
This report is automatically emailed to your System Administrator on the first day of every month.
You can run this report at any time by clicking the 'Email Expiring Content Report' button shown within the search window, when working with News, Jobs, Links or Ads.
If you need help recoding a large number of records, please contact us.
02/21/2025
ACH Payments Accepted
Did you know that you can pay your monthly TCS Statement of Services via ACH bank transfer?
Save the hassle of printing and mailing a check and instead pay online.
Please contact us for more details!
12/12/2024
View G/L Trans and View Invoices Are Now Faster
We have resolved the issue causing slow load times for the "View G/L" and "View Invoices" screens. You should now experience significantly faster display times, typically within two seconds.
To optimize performance further, we recommend filtering your results into smaller batches. For example, running the G/L for an entire year requires the system to process thousands of records. Selecting a smaller date range will expedite results. The same principle applies when working with invoices—filtering results enhances processing speed.
If you encounter any other performance issues, please let us know.
Our goal is to be the fastest association software available. A swift system saves you time and helps members find information quickly.